Home    |    Products    |   Support    |    Contact Us

Updated: 2014/09/16

Special Notes for Mac OS X users (please read it carefully)

On Oct 16, 2012, Apple released the OS X 2012-006 update which uninstalls the Apple-provided Java applet plug-in from all web browsers. This means that if you installed this update, you would have difficulity lauching AccuLive online classroom software via your preferred browser like Safari, Firefox or Chrome.

Question: Then, what version of Java is compatible with AccuLive Online Classroom software?

Answer: Java 7 for Mac OS X, totally rewritten by Oracle, is not backward compatible. If you have Java 7 installed on your Mac OS X (10.7.5/10.8.x/10.9.x), to ensure 100% compatibility, please disable Java 7 and reinstall Java 6 with the latest update. For more information here is the link: http://support.apple.com/kb/HT5559, You can download the Apple-provided Java 6 from http://support.apple.com/kb/DL1572.

Starting from OS X 10.7, Apple does not include Java in its operating system. Users must manually install the Java program. When first trying to launch a Java program, a pop-up window will appear, asking you to install Java. Once Java is installed, you can launch AccuLive online classroom software.

First step: You can download the app from here. After downloading the file, please double click it and a Mac disk volume will be mounted on your desktop. Open the volume, drag the AccuLive Commander icon and drop it in the Applications folder and it is done. Please refer to the following screenshots:

Second step (optional): If you are running Mac OS X (10.9.x), you might experience some problem opening the software. You need to override the default Mac security settings by holding the Control key and click the AccuLive Commander icon to open it. Here is the detailed info about how to run the software: http://support.apple.com/kb/PH14369



Home    |    Products    |  Support    |    Contact Us   |   My Account